CODEWITHSUNDEEP
iphoneapp-storecrash-reports
simonbs
simonbs

Reputation: 8042

Crash reports from app on App Store

I have just released an application on the App Store but for some users the app will crash. I am not able to reproduce this problem and therefore I was wondering if there is any way to get a crash report from the user so that I can get an idea of why the app will crash.

Upvotes: 29

Views: 32076

Answers (6)

Shailendra Madda
Shailendra Madda

Reputation: 21531

Update on 22-December-2023:

Now we can see the Crash Feedback from the app store from Test Flight.

  1. Login to https://appstoreconnect.apple.com/
  2. Go to Test Flight
  3. Under Feedback select Crashes
  4. On Mouse over you can see the Open in Xcode button
  5. Click on that Open in Xcode to see the crash log

Note: Only includes feedback from testers running iOS 13, visionOS 1.0 or macOS 12 or later.

Upvotes: 2

Andrew Hodgkinson
Andrew Hodgkinson

Reputation: 4779

Being only a very part-time iOS developer and having a small app that doesn't have too much going on, I've not until recently had cause to try and find crash logs. Google led me to this very old thread.

Just in case anyone else ends up on the same wild goose chase - at the time of writing (mid-2018) iTunes Connect has been rebuilt as App Store Connect and, in the web portal, all you can see is number of crashes and so-forth. To download energy usage and crash report logs from Apple servers, you actually go to XCode. Window -> Organizer -> Energy or Crashes tab [EDIT: Still correct in June 2022, XCode 13.4.1].

Upvotes: 76

Pandey_Laxman
Pandey_Laxman

Reputation: 3908

URL : https://developer.apple.com/news/?id=nra79npr

But make sure you have configured your appstoreconnects credentials in xcode.

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Upvotes: 6

pinal naik
pinal naik

Reputation: 41

Just in case someone is still looking for this answer in 2019, here is how i did it. 1.) Login to Apple iTunes Connect 2.) Goto My Apps >> Select your app >> Activity 3.) Select your build number 4.) Select Download dSYM in General information

The below link helped me and you can find other ways to download dSYM (e.g.: from Xcode) from here. References: https://docs.newrelic.com/docs/mobile-monitoring/new-relic-mobile-ios/configuration/retrieve-dsyms-bitcode-apps

Upvotes: 3

Saad
Saad

Reputation: 8947

hey i thorogly search and find this

iOS 5 and later Tapping Settings > General > About > Diagnostics & Usage will allow you to choose between Automatically Send and Don't Send.

iOS 4 and earlier By default, opting in is a one-time decision. If you'd like to change your decision, you can reset warnings for your iOS 4 or earlier device so that you will be asked again.

How to reset warnings within iTunes Connect your iPad, iPhone, or iPod touch to your PC or Mac. Wait until your device has appeared on the left side of the iTunes window under Devices. Right-click (Mac or PC) or Control-click (Mac) the icon for your device. From the shortcut menu, choose Reset Warnings:

The next time you sync after resetting warnings, you should see:

To disagree and stop sending Apple diagnostic and usage information, click No Thanks.

If you don't see the window above Disconnect your device from your computer. Open an application on your device. Press and hold the Sleep/Wake button until the red slider appears, and then press and hold the Home button until the application quits. If you're using iOS 2.x or earlier, press and hold the Home button until the application quits. Connect your device and sync it with iTunes. The option to agree or disagree to diagnostics collection should appear again.

Chearz;)

Upvotes: -1

blake305
blake305

Reputation: 2236

You can get crash reports via iTunes Connect. Here's how:

  1. Log into iTunes Connect
  2. Click "Manage your Applications"
  3. Select your app
  4. Click the app icon under "Current Version"
  5. Click "Crash Reports" on the right side

Upvotes: 4

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