CODEWITHSUNDEEP
androiddebugginggoogle-play
user717572
user717572

Reputation: 3652

Debug Android app installation errors?

From my application on the Android Market (Google Play), I sometimes get reports from people trying to download it, but it doesn't install. Things like: "There has been problem installing on my deviceX".

I can get very little information from this, and the user probably doesn't get it either. How do I get more relevant information about this, and why is it failing for them (what's a known installation problem)?

Upvotes: 0

Views: 1185

Answers (2)

k3b
k3b

Reputation: 14755

You can ask the user with the crashing app to install a android logcat catcher app and mail you the installation result. For details see send-logcat-output-of-an-app-to-an-emailadress

Upvotes: 1

Jords
Jords

Reputation: 1875

There's generally somewhat useful information in the logcat when this happens- you could try getting them to use the logcat application and sending you the log.

Upvotes: 0

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