CODEWITHSUNDEEP
outlookjira
Yogi S.
Yogi S.

Reputation: 11

How to automatically add email comments to existing JIRA issue

I've done this before but can't remember how to do this anymore.

Let's say I have a JIRA issue# 967 open. I'm emailing a couple of people with comments on this issue using my Outlook email. What do I need to do so that this comment automatically gets added as part of the JIRA issue?

Upvotes: 1

Views: 7865

Answers (2)

Kuf
Kuf

Reputation: 17838

Please make sure you're following the guides that fits your Jira version, there is a page for each version. Follow this guide to set up issue and comments creation via email.

Basically you need to :

  1. Configure mail server - use your exchange server or external service as Google.
  2. Configure a mail handler - probably you will want to use one of Jira's built-in mail handlers.

Important notes-

  • To create a comment for isser key TEST-123 the email's subject has to contain the issue key, e.g. Subject: Re: TEST-123 updates.
  • Emails without subject line won't be processed.
  • read this for more tips.

Upvotes: 1

gareth_bowles
gareth_bowles

Reputation: 21140

See the Atlassian documentation here. Replace JIRA in the URL with the version number you're on if you are using an older version, e.g. JIRA044

Upvotes: 1

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