CODEWITHSUNDEEP
voiptelephonyphone-call
Alexei Tenitski
Alexei Tenitski

Reputation: 9360

Automated phone calls

I'm working on a website which uses certain courier company for shipping. The problem with them is that they require a phone call and then typing in the customer number to request a courier pickup.

I was wondering if there's a way it can be automated by using some online service to initiate that call and dial the numbers.

So, to reiterate: service should allow to dial a number and then dial a number sequence after connect, then hang up.

Does anyone have an idea how this can be achieved?

Upvotes: 1

Views: 1026

Answers (1)

Kevin Junghans
Kevin Junghans

Reputation: 17540

You can automate outbound calls using a platform that supports the W3C standards Call Control XML (CCXML) and VoiceXML. You use the CCXML to initiate the call and perform call progress analysis so that when the call is answered it can be passed to a VoiceXML application which would play the DTMF back as recorded audio. You can use Voxeo Prophecy as the platform to run the CCXML and VoiceXML. You can get a two port version for free that you can run on your workstation or you can test for free on their hosted environment. Look at their CCXML documentation for examples on how to develop Outbound Dialers in Section F. You can get recorded DTMF tones in audio files here that will run on this platform.

Upvotes: 2

Related Questions