CODEWITHSUNDEEP
integrationodoootrs
Anup
Anup

Reputation: 200

OpenERP OTRS Integration

I am trying to integrate OTRS with OpenERP but I don't have any ideas to integrate. With the help of web service i want get all users records from otrs.If you have any ideas related this please share with us. Software Specification: OpenERP 6.1, OTRS otrs-3.1.10, MySQL 14.14, and Apache2

Upvotes: 2

Views: 2046

Answers (2)

Daniel Reis
Daniel Reis

Reputation: 13342

You're not too specific in what you want to achieve from the integration. In the case you need to import data into OpenERP, the import_odbc module can help you integrate data from MySQL into OpenERP. For webservices integration, you can find an example in the standard module import_sugarcrm.

UPDATE (2017-04-21):

Derived from import_odbc we now have base_external_dbsource, a pluggable base connector, to provide direct access to other systems. Plugins available include MySQL, Firebird and SQLite.

Upvotes: 1

Anup
Anup

Reputation: 200

Problem solve, with the help of otrs soap api, we can synchronize data of openerp and otrs.

Here we need to use all method of otrs which present in the this location: /opt/otrs/kernel/system/...

Once we have create connection between us with root login id and root password with localhost. i can proceed to next steps, which we want to perform.

As i have to need to create connector which can maintain all ticket messaging in openerp as OTRS.

:)

Upvotes: 0

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