CODEWITHSUNDEEP
dynamics-crm-2011
jimminybob
jimminybob

Reputation: 1442

Creating a case in plugin, want to use its ticketnumber immediately

I have a plugin where i am creating a new case and I want to send an email out as it is created including its ticketnumber. I have attempted just to call this in the plugin but it is coming back saying that it is not present in the dictionary. I know this field is populated using CRM's own autonumbering so what i'm guessing is happening is that my plugin is firing and creating the case but then i'm trying to use this field before the autonumber has completed.

So is there a way that i can get my plugin to "wait" until this field is available and then use it?

Thanks

EDIT: Code below:

string emailBody = entity.Attributes["description"].ToString();

int bodyLength = emailBody.Length;
int textStart = emailBody.IndexOf(">") + 1;

int newLength = bodyLength - (textStart + 7);

string description = emailBody.Substring(textStart, newLength);

//create complaint
Entity complaint = new Entity("incident");

complaint["description"] = description;
complaint["ts_case_type"] = 717750001;
complaint["ts_registration_datetime"] = DateTime.Now;
complaint["ownerid"] = Owner;
complaint["customerid"] = Organisation;

Service.Create(complaint);

Upvotes: 0

Views: 1655

Answers (2)

James Wood
James Wood

Reputation: 17562

As a side I would suggest sending the email with a workflow if possible, it will be far easier to maintain in the long run and quicker to implement in the short.

In any case to answer your question, from what you have here you need to update your code to retrieve the ticketnumber once you have created the incident. You can do this with a Retrieve message.

For example:

//Create the complaint
Entity complaint = new Entity("incident");

//This is the information that is being sent to the server,
//it will not be updated by CRM with any additional information post creation
complaint["description"] = description;
complaint["ts_case_type"] = 717750001;
complaint["ts_registration_datetime"] = DateTime.Now;
complaint["ownerid"] = Owner;
complaint["customerid"] = Organisation;

//Capture the id of the complaint, we will need this in a moment
Guid complaintId = Service.Create(complaint);

//complaint["ticketnumber"] <-- The server does not populate this information in your object

//Retrieve the ticketnumber from the incident we just created            
Entity complaintRetrieved = service.Retrieve("incident", complaintId, new ColumnSet("ticketnumber"));

//Get the ticketnumber
String ticketNumber = (String)complaintRetrieved.Attributes["ticketnumber"];

Upvotes: 1

lazarus
lazarus

Reputation: 2017

Like James said in comment, if you just want to send email with some case properties, it is best to do that with workflow (on case create). In your plugin, ID is generated, and you can get it with:

entity.Attributes["ticketnumber"]

Upvotes: 0

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