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emailgmailsugarcrmemail-client
AjayR
AjayR

Reputation: 4179

Inbound emails in SugarCRM not receiving if they are read from other email clients

We are working on SugarCRM (Community edition) email integration from gmail account. Everything is working fine with calling email schedule job 1 minute using cron jobs. The problem is, its not reading the emails which are marked as read (When users directly see the email from google before it reaches to SugarCRM).

I don't know whether it is a limitation of SugarCRM or any work around. How to read the emails if they are read in gmail.

Upvotes: 2

Views: 2212

Answers (1)

pauel
pauel

Reputation: 906

This is normal behaviour but could be changed in modules/InboundEmail/InboundEmail.php getNewMessageIds(

There the UNSEEN is hard coded and not configuarable.

There is also a way to overwrite that in a update save way. Take a look http://forums.sugarcrm.com/f3/upgrade-safe-custo-handlecreatecase-82635/

Upvotes: 3

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