CODEWITHSUNDEEP
iosiconsapp-store-connect
pjv
pjv

Reputation: 183

iTunes connect does not accept my large app icon

I have submitted a large app icon to iTunes Connect that meets all the specifications: .png file, 1024x1024 pixels, etc. and yet I still get the error:

"The large app icon you uploaded is not valid. It must be a .jpeg, .jpg, .tif, .tiff, or .png file that is 1024 x 1024 pixels, at least 72 DPI, and in the RGB color space."

I created it using Photoshop Elements. Any guidance is greatly appreciated.

Update - problem solved:

I have tried it again. It worked. Did not need to se exported as PNG or TIF and I am not sure exactly what was different this time (after 4 hours of trying), but it uploaded.

Upvotes: 6

Views: 4337

Answers (7)

bob
bob

Reputation: 7985

The command below is a hack to base-line PNG images and format them "them Apple way". Use the following in command line (Terminal), changing "/path/to/image/folder/" to match the location of your PNG files:

sips --deleteColorManagementProperties /path/to/image/folder/*.png

Upvotes: 2

Reza Gunawan
Reza Gunawan

Reputation: 1

Your Icon File has to be saved with the configuration below:

  • size 1024 x 1024 pixel with resolution max 72 dpi
  • your image / picture has no alpha colour (uncheck the alpha checklist)
  • no transparency, no rounded corner
  • save in PNG or JPEG format

Upvotes: 0

Julesezaar
Julesezaar

Reputation: 3396

I had the same problem, tried a lot of different image sizes 1024, 512, jpg, png... First they were all in wrong CMYK color mode. Then I tried jpg with RGB, did not work

and FINALLY:

.PNG 1024x1024px with color mode "RGB" worked

Upvotes: 0

gro
gro

Reputation: 53

For those who have noscript or else active. Allow apple.com or otherwise you will just get "Your file could not be loaded. Try again." over and over again.

Upvotes: 0

Saleh Albuga
Saleh Albuga

Reputation: 448

Save it with "Not Interlaced" option cos I think it doesn't accept Interlaced PNGs

Upvotes: 0

NaXir
NaXir

Reputation: 2413

This error may occur if you changed the extension of image by changing name (forcefully from image.jpg to image.png) and you have not exported image to that format.

Simply exporting the image to that format will resolve your issue. You can use 512x512 or 1024x1024 RGB color space image with 72dpi.

Upvotes: 0

user1459524
user1459524

Reputation: 3603

Notice the part about the RGB color space in the requirements. Maybe your file was saved as CMYK originally?

Upvotes: 0

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