CODEWITHSUNDEEP
php
Mansoor Jafar
Mansoor Jafar

Reputation: 1488

Kayako API Library Get all tickets (including closed status)

I am using KAYAKO API library to integrate resolve with my system. I want to get all the tickets from the kayako resolve including closed tickets. Currently i am using 

$resolve_department = kyDepartment::getAll();
$resolve_tickets = kyTicket::getAll($resolve_department);

All tickets except closed are responded in the resultset. While there should be all (including closed tickets).

I am following http://wiki.kayako.com/display/DEV/PHP+API+Library as a guide.

Thank's

Upvotes: 0

Views: 1230

Answers (2)

Amin
Amin

Reputation: 599

Use this command:

$resolve_tickets = kyTicket::getAll(kyDepartment::getAll(), kyStatus::getAll());

Upvotes: 1

anujb
anujb

Reputation: 16

you have to include parameter "statusid=1,2,3" (3 is for closed) it will returns all tickets.

Upvotes: 0

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