CODEWITHSUNDEEP
web-servicesdynamics-crm-2011dynamics-crm
Dead.Rabit
Dead.Rabit

Reputation: 1975

statuscode and statecode mismatch even though both are explicitly set

I'm getting an error when creating a service appointment entity through the SOAP webservice about a mismatch between statuscode and statecode:

4 is not a valid status code for state code ServiceAppointmentState.Open on serviceappointment.

Essentially saying that reserved (statuscode 4) isn't a member of the Open state (statecode 1). Which is true, it's actually a member of the Scheduled state (statecode 3) but in my request I'm correctly setting statecode to 3!

Does anyone know why my setting the serviceappointment to the Scheduled state is being ignored?

full request:

<?xml version="1.0" encoding="UTF-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
   <soap:Body>
      <Create xmlns="http://schemas.microsoft.com/xrm/2011/Contracts/Services" xmlns:i="http://www.w3.org/2001/XMLSchema-instance">
         <entity xmlns:a="http://schemas.microsoft.com/xrm/2011/Contracts">
            <a:Attributes xmlns:b="http://schemas.datacontract.org/2004/07/System.Collections.Generic">
               <a:KeyValuePairOfstringanyType>
                  <b:key>statecode</b:key>
                  <b:value i:type="a:OptionSetValue">
                     <a:Value>3</a:Value>
                  </b:value>
               </a:KeyValuePairOfstringanyType>
               <a:KeyValuePairOfstringanyType>
                  <b:key>serviceid</b:key>
                  <b:value i:type="a:EntityReference">
                     <a:Id>c5b8179c-3cab-e211-ab0a-00155d1438e9</a:Id>
                     <a:LogicalName>service</a:LogicalName>
                     <a:Name i:nil="true" />
                  </b:value>
               </a:KeyValuePairOfstringanyType>
               <a:KeyValuePairOfstringanyType>
                  <b:key>scheduledend</b:key>
                  <b:value xmlns:c="http://www.w3.org/2001/XMLSchema" i:type="c:dateTime">2013-06-13T14:30:00</b:value>
               </a:KeyValuePairOfstringanyType>
               <a:KeyValuePairOfstringanyType>
                  <b:key>statuscode</b:key>
                  <b:value i:type="a:OptionSetValue">
                     <a:Value>4</a:Value>
                  </b:value>
               </a:KeyValuePairOfstringanyType>
               <a:KeyValuePairOfstringanyType>
                  <b:key>subject</b:key>
                  <b:value xmlns:c="http://www.w3.org/2001/XMLSchema" i:type="c:string">Support handover</b:value>
               </a:KeyValuePairOfstringanyType>
               <a:KeyValuePairOfstringanyType>
                  <b:key>scheduledstart</b:key>
                  <b:value xmlns:c="http://www.w3.org/2001/XMLSchema" i:type="c:dateTime">2013-06-13T09:00:00</b:value>
               </a:KeyValuePairOfstringanyType>
               <a:KeyValuePairOfstringanyType>
                  <b:key>py3_workpackageid</b:key>
                  <b:value i:type="a:EntityReference">
                     <a:Id>dc7008cf-2eab-e211-ab0a-00155d1438e9</a:Id>
                     <a:LogicalName>py3_workpackage</a:LogicalName>
                     <a:Name i:nil="true" />
                  </b:value>
               </a:KeyValuePairOfstringanyType>
               <a:KeyValuePairOfstringanyType>
                  <b:key>customers</b:key>
                  <b:value i:type="a:EntityCollection">
                     <a:Entities>
                        <a:Entity>
                           <a:Attributes>
                              <a:KeyValuePairOfstringanyType>
                                 <b:key>partyid</b:key>
                                 <b:value i:type="a:EntityReference">
                                    <a:Id>050d25a8-03c9-e211-866e-00155d143602</a:Id>
                                    <a:LogicalName>account</a:LogicalName>
                                    <a:Name i:nil="true" />
                                 </b:value>
                              </a:KeyValuePairOfstringanyType>
                           </a:Attributes>
                           <a:EntityState i:nil="true" />
                           <a:FormattedValues />
                           <a:Id>00000000-0000-0000-0000-000000000000</a:Id>
                           <a:LogicalName>activityparty</a:LogicalName>
                           <a:RelatedEntities />
                        </a:Entity>
                     </a:Entities>
                     <a:EntityName i:nil="true" />
                     <a:MinActiveRowVersion i:nil="true" />
                     <a:MoreRecords>false</a:MoreRecords>
                     <a:PagingCookie i:nil="true" />
                     <a:TotalRecordCount>0</a:TotalRecordCount>
                     <a:TotalRecordCountLimitExceeded>false</a:TotalRecordCountLimitExceeded>
                  </b:value>
               </a:KeyValuePairOfstringanyType>
               <a:KeyValuePairOfstringanyType>
                  <b:key>resources</b:key>
                  <b:value i:type="a:EntityCollection">
                     <a:Entities>
                        <a:Entity>
                           <a:Attributes>
                              <a:KeyValuePairOfstringanyType>
                                 <b:key>partyid</b:key>
                                 <b:value i:type="a:EntityReference">
                                    <a:Id>3e17fce0-e9cd-e211-866e-00155d143602</a:Id>
                                    <a:LogicalName>systemuser</a:LogicalName>
                                    <a:Name i:nil="true" />
                                 </b:value>
                              </a:KeyValuePairOfstringanyType>
                           </a:Attributes>
                           <a:EntityState i:nil="true" />
                           <a:FormattedValues />
                           <a:Id>00000000-0000-0000-0000-000000000000</a:Id>
                           <a:LogicalName>activityparty</a:LogicalName>
                           <a:RelatedEntities />
                        </a:Entity>
                     </a:Entities>
                     <a:EntityName i:nil="true" />
                     <a:MinActiveRowVersion i:nil="true" />
                     <a:MoreRecords>false</a:MoreRecords>
                     <a:PagingCookie i:nil="true" />
                     <a:TotalRecordCount>0</a:TotalRecordCount>
                     <a:TotalRecordCountLimitExceeded>false</a:TotalRecordCountLimitExceeded>
                  </b:value>
               </a:KeyValuePairOfstringanyType>
            </a:Attributes>
            <a:EntityState i:nil="true" />
            <a:FormattedValues xmlns:b="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
            <a:Id>00000000-0000-0000-0000-000000000000</a:Id>
            <a:LogicalName>serviceappointment</a:LogicalName>
            <a:RelatedEntities xmlns:b="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
         </entity>
      </Create>
   </soap:Body>
</soap:Envelope>

it appears the same error occasionally happens when deleting solutions from an organisation so I've had trouble researching the issue. All I've found is this forum post, but it doesn't seem to be resolved.

Upvotes: 1

Views: 2955

Answers (1)

Guido Preite
Guido Preite

Reputation: 15128

statecode is a readonly property, you can't set its value when you create a new record.

To set the right value you need to use always a SetStateRequest

http://msdn.microsoft.com/en-us/library/microsoft.crm.sdk.messages.setstaterequest.aspx

Conclusion: first you need to create the record (and it will be in open state) and after change its status to reserved.

Upvotes: 2

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