QBXML components have not been installed

Question

I have a user who is having a issues running a QuickBooks Web Connector service.

Version: 1.2 Message: Application requested to abort Description: Error connecting to QuickBooks. Error message received from QuickBooks was . Application has sent back a DONE via connectionError. More information in available in the log file (click View Log button from main window). Update aborted per request from application.

This is his log:

QuickBooks Web Connector 2.1.0.30 has started. Tuesday, June 11, 2013 at 5:24:37 PM 20130611.21:24:37 UTC : QBWebConnector_Load() : QBWC Form Loaded 20130611.21:24:46 UTC : QBWebConnector.WebServiceManager.DoUpdateSelected() : updateWS() for application = 'HunterInvoices' has STARTED 20130611.21:24:46 UTC : QBWebConnector.RegistryManager.getUpdateLock() : HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\UpdateLock = FALSE 20130611.21:24:46 UTC : QBWebConnector.RegistryManager.setUpdateLock() : HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\UpdateLock has been set to True 20130611.21:24:46 UTC : QBWebConnector.RegistryManager.setUpdateLock() : ********** Update session locked ********** 20130611.21:24:47 UTC : QBWebConnector.SOAPWebService.instantiateWebService() : Initiated connection to the following application. 20130611.21:24:47 UTC : QBWebConnector.SOAPWebService.instantiateWebService() : AppName: HunterInvoices 20130611.21:24:47 UTC : QBWebConnector.SOAPWebService.instantiateWebService() : AppUniqueName (if available): HunterInvoices 20130611.21:24:47 UTC : QBWebConnector.SOAPWebService.instantiateWebService() : AppURL: https://srv-iweb-01.hunter.com/HunterInvoices/HunterInvoices.asmx 20130611.21:24:47 UTC : QBWebConnector.SOAPWebService.do_serverVersion() : * Calling serverVersion(). 20130611.21:24:48 UTC : QBWebConnector.SOAPWebService.do_serverVersion() : Received from serverVersion() following parameter: 20130611.21:24:48 UTC : QBWebConnector.SOAPWebService.do_clientVersion() : * Calling clientVersion() with following parameter: 20130611.21:24:48 UTC : QBWebConnector.SOAPWebService.do_clientVersion() : Received from clientVersion() following parameter: 20130611.21:24:48 UTC : QBWebConnector.SOAPWebService.do_clientVersion() : This application agrees with the current version of QBWebConnector. Allowing update operation. 20130611.21:24:48 UTC : QBWebConnector.SOAPWebService.do_authenticate() : Authenticating to application 'HunterInvoices', username = '360030' 20130611.21:24:48 UTC : QBWebConnector.SOAPWebService.do_authenticate() : * Calling authenticate() with following parameters: 20130611.21:24:49 UTC : QBWebConnector.SOAPWebService.updateWS() : Received from authenticate() following parameters: 20130611.21:24:49 UTC : QBWebConnector.RegistryManager.setCurrentWebServiceName() : HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\CurrentWebServiceName has been set to HunterInvoices 20130611.21:24:49 UTC : QBWebConnector.RegistryManager.setCurrentWebServiceSessionTicket() : HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\CurrentWebServiceSessionTicket has been set to ddd359af-cc10-4002-a678-4f350567cdf2 20130611.21:24:49 UTC : QBWebConnector.SOAPWebService.CheckCFNResponse() : User authenticated. 20130611.21:24:49 UTC : QBWebConnector.SOAPWebService.do_authenticate() : Done. 20130611.21:24:49 UTC : QBWebConnector.SOAPWebService.OpenConnection() : Connecting to QuickBooks... 20130611.21:24:49 UTC : QBWebConnector.SOAPWebService.handleAllOtherError() : QBWC1013: Error connecting to QuickBooks. Returning error message to application. Unexpected error. Check the "qbsdklog.txt" file for possible additional information. 20130611.21:24:49 UTC : QBWebConnector.SOAPWebService.do_connectionError() : * Calling connectionError() with following parameters: 20130611.21:24:49 UTC : QBWebConnector.SOAPWebService.do_connectionError() : Received from connectionError() following parameters: 20130611.21:24:49 UTC : QBWebConnector.SOAPWebService.OpenConnection() : Error connecting to QuickBooks. Application sent back DONE. Job ending. 20130611.21:24:49 UTC : QBWebConnector.RegistryManager.setUpdateLock() : HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\UpdateLock has been set to False 20130611.21:24:49 UTC : QBWebConnector.RegistryManager.setUpdateLock() : ********** Update session unlocked ********** 20130611.21:24:49 UTC : QBWebConnector.WebServiceManager.DoUpdateSelected() : Update completed with errors. See log (QWClog.txt) for details.

And here are the contents of qbsdklog.txt

20130611.173436 I 4244 RequestProcessor ========= Started Connection ========= 20130611.173436 I 4244 RequestProcessor Request Processor, QBXMLRP2 v12.0 20130611.173436 I 4244 RequestProcessor Connection opened by app named 'HunterInvoices' 20130611.173436 I 4244 CertVerifier The Authenticode signature validated OK. 20130611.173436 I 4244 RequestProcessor OS: Microsoft Windows Vista Home Basic Edition Service Pack 1 (build 6001), 32-bit 20130611.173436 I 4244 RequestProcessor Current User is in AdminGroup 20130611.173436 I 4244 RequestProcessor Current Process Integrity Level : 2000 20130611.173436 I 4244 RequestProcessor Getting the IUnknown COM instance of QB 20130611.173436 I 4244 RequestProcessor Opening the file in the DoNotCare mode. 20130611.173436 E 4244 RequestProcessor Process Request error = 80042505, QBXML components have not been installed. 20130611.173436 E 4244 RequestProcessor Process Request error = 80042505, QBXML components have not been installed. 20130611.173436 E 4244 RequestProcessor Process Request error = 80042505, QBXML components have not been installed. 20130611.173436 E 4244 RequestProcessor Process Request error = 80042505, QBXML components have not been installed. 20130611.173436 E 4244 RequestProcessor Unable to process Host Query request. 20130611.173436 I 4244 RequestProcessor Connection closed by app named 'HunterInvoices' 20130611.173436 I 4244 RequestProcessor ========== Ended Connection ==========

We've already tried renaming the .TLG file and that didn't help. I've seen some suggest that this error is ultimately due to a corrupted file in QB itself, and the only resolution is the uninstall/reinstall QuickBooks. Is this the only way to resolve this issue?

Answer 1

Before you try anything, try running the QuickBooks updates, and then rebooting the computer.

If that fails, re-install QuickBooks, as it's likely a corrupt installation of QuickBooks.