CODEWITHSUNDEEP
servicenow
user1934643
user1934643

Reputation: 161

Text field Layout in ServiceNow

If I enter some input (without pressing enter key) in "description" field and raise an Incident. After creation, when I open this Incident, all the input entered in "description" field is displayed horizontally in one single line and all the form is messed up with this description field. This is a text field and does not wrap the text automatically. Moreover, this is happening in 'Default' view only. I investigated, but do not find a clue how it is happening.

Anybody, please assist...

Upvotes: 0

Views: 1650

Answers (1)

Sagar patro
Sagar patro

Reputation: 465

The description field in any of the forms like incident or change or problem has an id in HTML behind

for incident its : "incident.description" for change its : "change_request.description" for problem its : "problem.description"

and so on.

If you want the size of the description text area to be constant, and have an admin or developer access then, add a "client script" for each form like this.

function onLoad() {


var id=document.getElementById("incident.description");//change the value as per the form.
id.style.resize="none";

}

This will do the job. All the best.

Upvotes: 0

Related Questions