CODEWITHSUNDEEP
twilio
David Braun
David Braun

Reputation: 5889

How to reduce latency in Twilio forwarded call?

I'm using Twilio with OpenVBX to forward calls from a US number to an Argentina cell phone. It works well but there's significant latency in the conversation. When I use Skype to talk between the US and Argentina there is no latency.

What do I need to learn to get my latency down? Do I need to find a different carrier than the Twilio default to forward calls from the US to Argentina? Perhaps route them as SIP first? I'm not sure where to begin looking.

Upvotes: 3

Views: 621

Answers (1)

Rob Spectre
Rob Spectre

Reputation: 418

Rob from Twilio here.

Sorry to hear you're having difficulty with latency forwarding calls from a US number to Argentina. Would really like to dig into this problem further by having our technicians look at some of the calls in question.

Can you find a few CallSids that exhibited this behavior and send them to [email protected]? You can find your CallSids in the activity log of your account here. With that information our support team can help troubleshoot what is going on with these latent calls.

Thanks!

Upvotes: 1

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