CODEWITHSUNDEEP
androidgoogle-play
Pizzret
Pizzret

Reputation: 95

Google Play - Package File is Invalid

I've developed an app a while ago and already uploaded it to google play a few months ago. It has about 2000 downloads at the moment and it seems to work fine for everyone.

But today someone sent me an email, I'm quoting him:

I really wanted this app. but when I started downloading it I got the error message "package file is invalid". I thought this was my fault so I went and downloaded some other stuff which all downloaded fine. so I am hoping you nay be able to fix it! I have a sg3, version 4.1.2 and if you need more information, I will assist in any way!

I've recently (2 days ago) release an update for the app, it's been two days and the statistics say that no one downloaded the update yet.

I did some research and it says that this problem is caused by the user, not by the developer. Could anyone tell me if this can be fixed by me? Or should I tell him to clear his cache etc.?

This is the app, if anyone could take his time and download it just to see if it works :) thank you!

Keystore is not expired:

Certificate expires on Wed Oct 14 22:17:12 CEST 3012

Also, I just asked my friend, that also has Samsung Galaxy S3 to try downloading it and he says it works good. So I'm pretty sure the problem isn't in the app, but in this user's phone. Any suggestions what I should tell him to try fixing?

Upvotes: 1

Views: 2684

Answers (2)

user462990
user462990

Reputation: 5532

https://support.google.com/googleplay/answer/3300875?hl=en

Updated on Aug 13 2013 basically it sometimes happens. In my case a white-lable chinese dongle will load some apps aometimes and not others. ed OI file manager uploaded once, but ot a second time. Google Hangouts, G+ and SKY map never worked.

My own app installed from an email once, but failed a second time. There is a question as to which of the two package installers to use.

Sorry I can't be more helpful

Upvotes: 0

Guy
Guy

Reputation: 6522

This is most likely not your or your application's fault. Tell this person to follow these instructions to solve the problem. Try one of these three links:

Link 1

Link 2

Link 3

Things you should try:

  • Go to Settings --> Applications --> all applications --> Google Play Store --> clear data & clear cache

  • Again go to the same path but this time delete updates

  • Also, another possible problem I stumbled upon is that this mostly happens when you're trying to download by WIFI, so you might also want to mention that he should try downloading without wifi, by mobile data

Upvotes: 4

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