CODEWITHSUNDEEP
windowsazure
Jaleel
Jaleel

Reputation: 611

Windows Azure VM Remote desktop connection issue

I created a windows azure VM with Windows server 2008 R2. The status of the server is running. The port is open. But I cannot RDP to it. It gives me an error

Remote Desktop can’t connect to the remote computer for one of these reasons:

  1. Remote access to the server is not enabled
  2. The remote computer is turned off
  3. The remote computer is not available on the network

Make sure the remote computer is turned on and connected to the network, and that remote access is enabled.

Any help ? I actually created twice but no luck

EDIT

I am able to connect from home. but not from work network. so definitely a work network restrictions. Could you suggest what should be my next step to make it accessible from work

Upvotes: 18

Views: 39149

Answers (8)

Rana B
Rana B

Reputation: 1

I had the same issue. I did the following to resolve it:

  • Login via serial console (instructions below).
  • At the command prompt, within the guest vm: ipconfig /renew
  • Log in into serial, type cmd and enter
  • Type ch -si 1 and then enter.
  • Log in using the domain admin account or local admin account
  • Enter ipconfig /release

Upvotes: 0

Crismogram
Crismogram

Reputation: 936

Here's what works for me. My friend at work figured it out.

1) In Azure, Create a Load Balancer.

  • Accept the defaults but put your VM's public IP Address to the Public IP Address name.

2) Inside the Load Balancer > Go to Inbound NAT rules Use HTTP, Port 80, Single Virtual Machine, Target your VM, Target Port is 3389.

I don't know the underlying principles on how it works but it does. Thank you Mr. Arturo Tiangco

Upvotes: 0

jcdevilleres
jcdevilleres

Reputation: 491

Just wanted to share what worked for me.

After receiving an error prompt:

Connect is disabled for this virtual machine because of the following issues: Network interface 'vmwindows1094': Network security group 'VMWindows10-nsg' does not have inbound security rule that allows port 3389. VMWindows10-nsg

I have added an inbound port rule. Under VM > Settings > Add inbound port rules.

Port: 3389
Protocol/Source/Destination: Any (this can be configured based on your security rules)
Action: Allow

Upvotes: 0

Nouman Bhatti
Nouman Bhatti

Reputation: 1421

In my case it's the proxy settings. I changed it form my chrome browser settings

Settings -> show advanced settings -> Change Proxy settings -> LAN settings

and than enabling the proxy settings & Bypass proxy server for local addresses

Upvotes: 0

ಅನಿಲ್
ಅನಿಲ್

Reputation: 646

I was also facing the same issue. Have followed the Below steps and it got resolved.

  1. Changed the both port number to 3389.
  2. After changing, Restarted the VM once.
  3. On Restart, reset the Password with new credential.
  4. Clicked on connect and downloaded the RDP file.
  5. Executed the file and provided the User name and Credential.

Hope this helps to resolve the issue

Upvotes: 0

se7vanj
se7vanj

Reputation: 160

In my case,

After I did "Reset Remote", "Reset VM", Initially the Public and Private Port was different as expected, I changed both Public & Private to "3389" and then Edited the RDP File (which was originally downloaded from Azure) to have my UserID on it, then it worked. (Didn't bother on security as it is for a short session)

snapshot

Upvotes: 0

Peter
Peter

Reputation: 7

Problem

An error message displays in the management portal for tenants when accessing a virtual machine using RDP (Connect->Desktop on the command bar), that Remote desktop can't connect to the remote computer for one of these reasons:

  • The access to the server is not enabled.
  • The remote server is turned off.
  • The remote computer is not available on the network.

Recommendation

You may need to include the public profile in the setting that allows Remote Desktop through the virtual machine's firewall. You will need to adjust the firewall setting in the Control Panel of the tenant's virtual machine using Virtual Machine Manager. Perform the following procedure:

  • In Virtual Machine Manager on the VMs and Services tab, find the cloud that is hosting the tenant's virtual machine, and select that virtual machine.
  • On the ribbon, click Connect or View->Connect via Desktop.
  • Sign on with the computer's Administrator password the tenant set when the virtual machine was created.
  • In Control Panel, click System and Security->Windows Firewall->Allow an App or Feature through Windows Firewall.
  • Scroll down to Remote Desktop and make sure the Public profile is checked. By default it is not.

Upvotes: -1

astaykov
astaykov

Reputation: 30903

RDP port (3389) is widely blocked from network administrators of most corporations. What you need to do is either of:

  • Talking with your network administrator at work and ask for permission to use RDP port to connect to your Azure Virtual Machine
  • Configure different public port for the RDP Endpoint. Setting it to 443 (the HTTPS Standard port) or 22 (Standard SSH port) might solve the issue without contacting system administrator

Of course, if you use that VM for Secure Web (which works on 443) you have to chose another port number.

Upvotes: 32

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