CODEWITHSUNDEEP
twilio
cdutcher
cdutcher

Reputation: 258

Twilio Detecting When On Hold

I've used Twilio to detect whether an outbound call gets a human or answering machine response, but now I'm trying to determine when I'm on hold and when the rep eventually picks up. The goal is to have a flag to know when I'm no longer on hold with the party I called.

Is this simply impossible with Twilio? Do you know of any work-arounds or other services that I might explore?

Upvotes: 3

Views: 339

Answers (1)

John Sheehan
John Sheehan

Reputation: 78152

There's nothing built into the Twilio API specific to this. You could maybe get away with playing a repeating prompt for someone to press a digit. The on hold time would never complete the prompt, but when a human picks up they would be able to and it would indicate their presence.

Upvotes: 1

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