CODEWITHSUNDEEP
magentocategories
Rohit Goel
Rohit Goel

Reputation: 3554

strange issue in category edit/update Magento

Hi i am going through very strange issue in magento , i have several categories i magento with child categories , i need to update a category information ,i am able to update the many categories but when i try to update the first category under the default category , it didn't work and the browser keeps on loading .I have tried to found the issue on google but nothing was there , in some places it was suggested that it happens due to upgrade but i haven't upgrade the magento or any other module .Please suggest me what can be the issue . Thanks

Upvotes: 3

Views: 323

Answers (2)

Munjal
Munjal

Reputation: 936

This happens in some cases where the category name contains special characters.

This is for sure a javascript error, otherwise you would have got a response from the server, in this case the you are not getting a response and hence the loading continues. What you could do is check the server response and monitor the firebug / inspect element to get some ideas.

You can check for these javascript elements in the /app/design/adminhtml/default/default/template/catalog/category/tree.phtml file.

Upvotes: 4

gtsiou
gtsiou

Reputation: 46

You should add some more info to the question starting with the Magento version, but follow these steps:

  1. Enable error printing in general by adding these lines to your .htaccess

    SetEnv MAGE_IS_DEVELOPER_MODE 1
php_value display_errors 1

  2. Enable logging in Magento in System->Confihuration->Developer->Log Settings

  3. Do as Keyut suggested and try to update the erroneous category with the console open, monitoring the XHR calls. Check the response of the call invoked after you clicked "Save" for errors.

  4. Do as Tobias suggested and check the logs found under var/log in your Magento folder.

By now you should have at least found the error, so you can solve it or ask for further help.

Upvotes: 2

Related Questions