Reputation: 194
We can trigger an AGI if an agent attends a call in Queue.Is it possible to trigger an AGI when an agent rings in a Queue?
Upvotes: 1
Views: 858
Reputation: 15259
You can do agi on
1) before call other party - using AGI command
2) answer call before bridge - using M in dial command
No, not posible start agi on ringing event, but posible catch ringing event using AMI event listener and do action based on that.
Upvotes: 1