CODEWITHSUNDEEP
javascriptnode.jsdocusignapi
user3359876
user3359876

Reputation: 41

Docusign Error: 'The envelope specified either does not exist or you have no rights to it

I'm new to docusign and while I was trying to implement it and trying to access document list I got this error

API Call Result: 
 { errorCode: 'ENVELOPE_DOES_NOT_EXIST',
  message: 'The envelope specified either does not exist or you have no rights to it.' }
Error calling webservice, status is:  404

https://demo.docusign.net/restapi/v2/accounts/{myaccountID}/envelopes/{envelopeID}/documents

accountID is correct and envelopeID I'm using is of a document with status completed(though, I've tried for both in process and sent) but same error.

https://eu1.docusign.net/MEMBER/ReportEnvelopeSummary.aspx

I've also added check tests in my program all the credentials and detail is perfect,I'm getting accountID,userId also. I've no clue why this error is occurring.

I'm using code given here (javascript)

ttp://iodocs.docusign.com/APIWalkthrough/getEnvelopeInformation

DocuSignAPI

Upvotes: 0

Views: 5440

Answers (3)

Abhishek
Abhishek

Reputation: 1

This Error can be caused due to retention period of envelopes, If envelopes retention period is exceed envelopes will be deleted from system

https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=pik1583277475390&topicId=frq1583277404325.html&_LANG=enus

Upvotes: 0

Michael Klump
Michael Klump

Reputation: 141

Had the same issue I believe.

The Docusign sandbox only supports envelopes made in the sandbox. More than likely you are trying to view envelopes you made using your personal account. If you create an envelope in the sandbox using your developer account, it will appear when you run the API.

Upvotes: 0

Kim Brandl
Kim Brandl

Reputation: 13500

If you're positive that the Account Id is correct and the Envelope Id is correct, then this error is likely due to lack of permissions. i.e., the user credentials that you're specifying in the X-DocuSign-Authentication header of the request corresponds to a user account that was not the Sender of the specified Envelope, and does not have rights to access (via the API) Envelopes that were sent by other users.

The user credentials you're specifying in the X-DocuSign-Authentication header must be a member of the DocuSign account where the Envelope resides, and must have Account-Wide Rights (for API) enabled in its permission settings (enabling it to access Envelopes in the DocuSign account that it did not send).

You can check/enable this permission by logging into the DocuSign web console and navigating to Preferences >> Users >> (Open user) >> select Permissions (button) >> enable the "Account-Wide Rights" setting >> Save (button).

enter image description here

Upvotes: 1

Related Questions