CODEWITHSUNDEEP
magento
user3368185
user3368185

Reputation: 1

The thumbnails for the product images are not displaying - Magento

Look here: http://wditestserver.com/live/jeanacarde/index.php/online-shop/f10-trx-fg-messi.html

Under the image there should be 3 thumbnails for other images of the product, but they don't show up. I checked the xml, phtml and css files associated with this section and also the product configuration settings but I couldn't find what's wrong. Each of the 62 products has 3 images.

After I customized the product page layout (only with css) everything was well including the thumbnails, and as I worked in other parts of the website not directly related to the page in question, I didn't check it for a while, so only later I discovered the error; because of this I have no idea what caused it. The template support staff couldn't help me, either.

Here is a link to a product page of the templated the website is based on: http://www.templatemonster.com/demo/39249.html

I compared this page with one from my website, and I observed that the div "more-views" responsible with the thumbnails in not loading on my product page; I added the code for this div in other part of the page and then it is loading - but without the thumbnails.

I searched for answers on magento forum and stack overflow and I tried them but none brought the thumbnails back.

Thank you for your help!

Upvotes: 0

Views: 8278

Answers (2)

lenybernard
lenybernard

Reputation: 2448

I met this problem in my app, I don't know if yours is the same but this could help if all your permissions are well (media => 775):

I had a memory_limit = 4G in my php.ini so I was thinking there wasn't any problem of memory... actually I was wrong because the GD2 library convert the value 4G, 64M or 128K into Bytes to be able to check that the image manipulation won't be problematic :

https://github.com/nexcess/magento/blob/master/lib/Varien/Image/Adapter/Gd2.php#L83

/**
 * Converts memory value (e.g. 64M, 129KB) to bytes.
 * Case insensitive value might be used.
 *
 * @param string $memoryValue
 * @return int
 */
protected function _convertToByte($memoryValue)
{
    if (stripos($memoryValue, 'M') !== false) {
        return (int)$memoryValue * 1024 * 1024;
    } elseif (stripos($memoryValue, 'KB') !== false) {
        return (int)$memoryValue * 1024;
    }
    return (int)$memoryValue;
}

Because the value was expressed in Giga, this was trying to do a int cast to 4G which return 4bytes... that's is indeed not so much and Gd think so that memoryLimit will be reached.

Just changing the memory_limit in my php.ini from 4G to 512M fixed it.

Good luck

Upvotes: 3

Rajeev K Tomy
Rajeev K Tomy

Reputation: 2214

This is the file that render thumbnails in product view page

app / design /frontend / <package> / <theme>  / template / 
catalog / product / view / media.phtml

So in the directory specified above, you need to check whether this file exist or not.

Product view page layout is defined here:

 app / design /frontend / <package> / <theme>  / layout / 
 catalog.xml

There in catalog_product_view handle, check whether media part exist or not

  <reference name="content">
        <block type="catalog/product_view" name="product.info" template="catalog/product/view.phtml">
            <!--
           some codes here
            -->
            <block type="catalog/product_view_media" name="product.info.media" as="media" template="catalog/product/view/media.phtml"/>
           <!--
           some codes here
            -->
        </block>
   </reference>

Upvotes: 0

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