CODEWITHSUNDEEP
zendesk
user3191903
user3191903

Reputation: 245

Zendesk app integration

I created a web application by using HTML, JS, JQuery, and some Jquery plugins. Now I want to integrate it into Zendesk. Can I use it like just copy all my files and paste it into zendesk zip file ? Or Do I have to re-code entire thing to make it work for ZenDesk ?

I checked the examples in online, they didn't mentioned anywhere about reusing the apps that already developed in Zendesk.

Upvotes: 1

Views: 1444

Answers (2)

joninx
joninx

Reputation: 1780

If you want to integrate your app to Zendesk as an Agent App, you might consider the chance of using within an iframe.

Note that the url to which the iframe is pointing to must be served as HTTPS. Otherwise, it won't work.

EDIT:

As of version 2.0 of ZAF (Zendesk Application Framework), it's easy to integrate any webpage. In v2.0, you aren't restricted to any technology or environment.

Upvotes: 0

Tristan Margot
Tristan Margot

Reputation: 21

I am currently doing some fairly extensive Zendesk integration. If you are referring to customisation on the Agent Portal side then it will have to be a Zendesk App under strict Zendesk adopted frameworks jquery is included (http://developer.zendesk.com/documentation/apps/). If in the customer facing Help Center you can simply go into there on screen editor and paste your html, js, etc into the relevant sections see (https://support.zendesk.com/entries/22618341)

Good luck, Tris

Upvotes: 2

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