CODEWITHSUNDEEP
freeswitch
Satyajeet
Satyajeet

Reputation: 2044

Access the name of agent who received the call in a Queue

Is there any way by which i can receive the information about which agent received the call in queue and what is the duration of call and other information. I read about the variables that hold this information like cc_agent, cc_queue_answered_epoch etc but how can i access them through freeswitch API in Lua OR it must be evaluated from dialplan only by setting action application to "luarun" with required data.! I am simply forwarding the call to queue Session:execute("callcenter","Sales")

Basically what i am trying to do is recording all this information in a database after agent hangup the call. Any clue or a direction will be very helpful

Upvotes: 2

Views: 1026

Answers (1)

lvl
lvl

Reputation: 101

Depending on how you have your callcenter app setup, you could parse the CDR data for the following:

cc_agent

That value should be something like:

[email protected]

Given this, you can you simple use regex in your scripting language and you'll be able to quickly see the agent that answered the calls.

Upvotes: 4

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