Client usually disconnected from server after a few dozen minutes

Question

I've created a server-client communicate program in .NET (c# or vb.net) using TCPListener - Socket on port 8080. In simple words, the program work like a chat software, client connect to server, and both wait for message from each other and then process it.

To retrieve packet from client, i using are using a "While" method like this :

While true

Dim Buffer(4096) As Byte

s.Receive(Buffer)

Dim strDataReceived As String = System.Text.Encoding.ASCII.GetString(Buffer)

ProcessData(strDataReceived) 'Process data received...........

End while

When testing both server.exe-client.exe in local, the software work fine for several hours without any problem.

But when i start to run the server.exe in my real server, the connection between server-client usually become lost each other when client connected after a few dozen minutes. The symptom is client send packet to server but server does not receive the packet from client when server is still standing in 'sck.receive(Buffer)' command. I have tested many times but i still have no lucky to keep the connection run over 1 hour.

I have investigated about this problem but it still very strange :

• The server did not installed any firewall software.

• The client did not using any proxy and antivirus, firewall software

• I using a bandwidth logging software on server to make sure the internet in my server is stable.

• I make a 'ping -t' from my client computer to the server and keep looking on it to sure there are no connection lost between client and server . The ping command indicate that the ping time is usually range from 5ms to 50ms and no connection time out occur.

• Even I try to unplug the network cable in the client computer for a few seconds, and then replug again to simulation the disconnect event. I've awesome that my connection between server-client is still maintain and it's not the problem that cause my symptom.

I was thinking to write a code for auto reconnect if received timeout. But it could make my software usually delay when reconnecting if the above symptom still there. I really want to know what wrong with my code and which is the solution for me to fix the above symptom?

Answer 1

Likely the server is behind some sort of firewall (Cisco ASA, etc.) which has idle connection timeouts. When you "punch" through a firewall / NAT device, a "session" is created within the firewall kernel. There is an associated resource that has to be reclaimed, so firewalls do not usually allow unlimited connection timeout, but firewalls do support things like dead connection detection.

Adding a keepalive packet / activity every 5 minutes, or disconnecting / reconnecting is the only way around that. Few network admins are going to change their configs to accomodate this. It is pretty simple to implement a "ping" or "keepalive" command in custom TCP application protocols. Just send the string and consume it, you don't even have to respond to the packet to accomplish resetting the idle timer within the firewall, though that would probably be best practice.

When I say keepalive, I don't mean the TCP keepalive socket option. That is a zero-length packet, and is detectable by a good firewall, like Cisco. Cisco admins can setup rules to quietly deny your keepalive packet, so the solution is to implement it above the TCP layer, in the Application layer, by sending a small string of data like "KEEPALIVE\r\n".