CODEWITHSUNDEEP
iosxcodesshapp-store-connectapplication-loader
Janez Rupar
Janez Rupar

Reputation: 143

Error uploading ios application to itunesconnect "failed to open ssh session (16)"

I am having a real repetitive issue uploading app to itunesConnect. It does not matter if I use "Application loader" or xcodes "Archive" utility, the result is the same ("failed to open ssh session (16)"). I am doing this on a Computer and network that was used for multiple uploads of applications to itunesConnect in the past and never having this problem. I even uploaded an application the same day (without problem), but got errors for this app.

I reviewed the detail log and found nothing useful to determine why the problem would happen.

I posted the log at link bellow since it is to long to be posted here
http://pastebin.ca/2801584

I am using:
-java (1.6.0)
-xcode 5.1.1
-appLoader 2.9.1
-osx 10.9.3

what i tried already:
-checked and rechecked application meta data
-tried to upload via different network
-changed app bundle identifier (develop site, itunesconnect and application)
-tried contacting support via itunesConnect (with no response after multiple days).

I thank you for any help you can offer me.

Upvotes: 13

Views: 20846

Answers (4)

Sazzad Hissain Khan
Sazzad Hissain Khan

Reputation: 40236

Make sure that all sites are smoothly accessible from your Mac,

http://help.apple.com/itc/apploader/e3#/itc8e7ec5a60

Upvotes: 0

InitLipton
InitLipton

Reputation: 2453

If anyone comes across this issue again and cant find a resolution. I had to re download the application loader and after the IPA has been created open up the application loader you just downloaded.

Upvotes: 0

Stewart Macdonald
Stewart Macdonald

Reputation: 2142

You can also try the answer here:

itunesconnect using application loader behind a firewall

In short, change Application Loader's Advanced preferences so that it only uses the DAV transfer protocol.

Upvotes: 1

Kenster
Kenster

Reputation: 25439

According to the log, you don't have network connectivity to Apple's servers, so all of your connection attempts are timing out.

[2014-06-09 11:12:22 CEST] <main> DBG-X:   testing host/port: vgr105.apple.com/33001
[2014-06-09 11:13:38 CEST] <aspera.util.SelectThread> ERROR: The session's status is FAILED and the error description is 'failed to open ssh session. (16)'

[2014-06-09 11:23:07 CEST] <Transport Protocol Seeker> DEBUG: Transfer warning: Unable to connect to sgr403.apple.com:44001: Failed to connect
    at com.signiant.interactivetransfer.engine.TransferEngine$5.run(TransferEngine.java:3617)
Caused by: Transfer error: Failed to connect
    at com.signiant.interactivetransfer.engine.TransferInstance.newControlPort(TransferInstance.java:367)
    at com.signiant.interactivetransfer.engine.ControlStream.<init>(ControlStream.java:894)
    at com.signiant.interactivetransfer.engine.TransferEngine$Connector.run(TransferEngine.java:3185)
Caused by: java.io.IOException: java.io.IOException: connection timeout
    at com.signiant.mobilize.ddsclient.connection.Tcp.<init>(Tcp.java:47)
    at com.signiant.interactivetransfer.engine.TransferInstance.newControlPort(TransferInstance.java:361)
    ... 2 more
Caused by: java.io.IOException: connection timeout
    at com.signiant.mobilize.ddsclient.connection.Tcp.<init>(Tcp.java:42)
    ... 3 more

The simplest explanation is that you're being blocked by a firewall within your local network. If that is the case, then you need to contact your network administrators to open up the ports needed for the transporter to work.

The iTunes Connect Transporter Quick Start Guide lists the ports that have to be opened in order for the transporter to work. You can get the document from the iTunes developer site, or I found a copy online here.

Upvotes: 11

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