CODEWITHSUNDEEP
iosapp-store-connect
Be Kind To New Users
Be Kind To New Users

Reputation: 10063

Error running App: "Item Not Available"

I have an iOS application that I developed that runs fine newer iPhones and iPads.

I get this error on a 1st generation iPad running iOS 5.1.1: "The item you've requested is not currently available in the U.S. store."

The app is distributed by the B2B store and was installed using a coupon code.

5.1.1 is the latest version that will run on a 1st generation iPad.

I double checked the app's settings in itunes connect and it is marked as available in the U.S. store; in fact, that is the only store it is available in.

Other similar apps that I have developed will run fine on the iPad, BUT those apps are built for the public Appstore. This is why I am pursuing B2B as the problem.

A user reported this problem to me, and I was able to reproduce it easily, so it is not limited to one device.

I cannot find any documentation that this should not work.

How can I get the real reason this is failing?

Is there documentation on minimum version of iOS that supports B2B distribution?

What else should I check? screen shot showing error message

Upvotes: 2

Views: 5319

Answers (2)

Be Kind To New Users
Be Kind To New Users

Reputation: 10063

This problem "magically" went away.

Here is the story of it going away:

I reported it to Apple and after several days they responded that they could not reproduce the problem.

I picked up the iPad 1 and tried to reproduce the problem myself. I could not reproduce the problem.

I suspect it was something with Apple's servers as I did not change anything on the iPad 1 as all I was doing with it was testing this bug.

I know that I was not nuts for reporting this problem as one of the users of my app reported it as well.

Upvotes: 2

iOSAppDev
iOSAppDev

Reputation: 2783

I was reading about custom B2B app distribution recently & found some links. Please have a look at "Submission and Distribution" They mentioned that 

When the app is approved for sale, your customers purchase redemption codes from the VPP portal. It will not be available in the App Store app or iTunes.

May be thats why user is not able to see it in US app store. The WWDC 2012 session video "Building and Distributing Custom B2B Apps for IOS" is worth watching if you are interested in distributing a B2B app. You need Apple ID for watching this video

Also have a look at this link . This link mentions the steps for B2B app distribution.

Upvotes: 0

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