Impossible to Reject Binary in new iTunesConnect UI

Question

We submitted our binary, but discovered that there was an error. I uploaded a new binary from XCode6 and it shows up in the Prerelease Tab of iTunesConnect. It has a higher build number (#708) as opposed to the "waiting for review" version (#704):

I can't figure out how to use one of the new binaries instead of the old binary. According to the Apple documentation, there should be a notification at the top of the screen (see the "To remove your build from review": https://developer.apple.com/library/ios/documentation/LanguagesUtilities/Conceptual/iTunesConnect_Guide/Chapters/ChangingAppStatus.html#//apple_ref/doc/uid/TP40011225-CH30-SW34)

I don't have this notification, nor can I find a reject binary button anywhere.

Other people can't figure out how to reject either, but none of the tricks here worked for me: reject this binary in new itunes connect UI

Even on the mobile app, or in the Versions tab, there is no reject binary button. I've tried restarting Safari, using Chrome, etc.

Answer 1

This appears to be a bug, and the same thing just happened to me. I cannot say if this is an effective solution, but I found that you can get the minus button to display via a simple modification of the page in your browser. In Safari, go Develop > Show Web Inspector, click the Inspect button, click your build number in the Build section, and in the DOM editor remove the ng-hide class in the next link.

You can then click the red - button, then click the + button, and select your new build.

It seems to stick, but because you don't get the usual iTunes Connect email and notification and don't get asked the questions you usually see when submitting an update, I am very much unsure that this is an effective solution (and if it were, then this could be a loophole). Will update if I get more information.

EDIT The next day, the Reject Binary button had reappeared, and I was able to use it.

Answer 2

I have noticed that you can NOT reject a binary until you have at least another build with the same version (and a different build number) uploaded.

I used XCode/Organizer to submit another build (2.5.7.1) and then I was able to click a MINUS button next to the current build (2.5.7) in an app version where the status is "Waiting for Review" and select the new build. Both builds were for version 2.5.7 and appeared under the same group in the "Prerelease" tab.

Answer 3

The new iTunes Connect is very temperamental when it comes to showing binaries in the Build tab. I submitted three new versions with no problems, and the new build showed up within a couple of minutes. On another app it took several hours for the new build to show up. It's slightly insane I must admit. I guess Tim Cook's phrase "Everything is great" does not apply to iTunes Connect.

You can only reject your build when it has been associated with a new version - and you can only do that if your build is showing up to be selected in the Build tab. If you haven't associated a build with your new version yet, simply submit a new one and wait for it to show up there so you can select it. There's no need to delete unused submissions, you just don't associate them with a new app version.

Looks like every build you submit shows up instantly in the Prereleases section (where we don't actually need them) but the system can take a long time to show those under Build in your new version. This is especially true if you submit more than one build before associating ine with your new version (at lest it was with my problematic app).

I suggest you give it 24 hours and if you still can't see your build get in touch with folks at iTunes Connect.

Answer 4

Assuming you have already selected a binary, it shows up in the Build window. Roll your mouse over the version/build number and a small - sign in a red circle appears. Click the - sign. This deletes that binary from iTunes connect.

Next you get the screen telling you to "Click + to add a build..." Click the message or the + sign next to build.

If you have submitted more than one binary, you will be left with a list of the submitted binaries. Select the radio button for the one you want to appear on the App Store, then click Done.

The other binaries are still there, so you can go back and select one of them if you like. If you really want to get rid of them completely, select them first, then reject them by clicking the - sign (as described above) until only the binary you want to keep is still there.