CODEWITHSUNDEEP
apachetomcatstruts2akamaibig-ip
Jinichi
Jinichi

Reputation: 71

An error occurred while processing your request

Some users experience difficulty logging into our web site and got the following error message.

An error occurred while processing your request. Reference #97.64bcf648.1412893809.36fcbfb4

They said that they could sometimes log　in but sometimes couldn't do.

I and my co-workers tried to do it a lots, but We didn't get any errors. The users said that they removed all of cookies and caches.

We are using apache, tomcat, struts2, akamai(CDN),big-ip.

What's happening with our web site?

Upvotes: 1

Views: 12567

Answers (2)

Sekar T
Sekar T

Reputation: 1

just try ipconfig /release and ipconfig /renew from the command line prompt. Post your comments if it works or not

Upvotes: -2

Jinichi
Jinichi

Reputation: 71

We found Akamai(CDN) returned the error pages because our server returned 504 errors.

Upvotes: 1

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