CODEWITHSUNDEEP
iosvideoapp-store-connectpreview
Tobio
Tobio

Reputation: 255

iOS app preview video not saving in iTunes Connect

I created a video of my iOS game using quicktime, processed it & exported it with iMovie iOS App Preview settings. Though I'm able to upload the video to iTunes Connect and successfully play it there, could select poster frame but it says " Your file could not be loaded, try again " & when I save the page, the video doesn't get saved.

I recorded in iPhone 5C at Resolution : 1136 × 640 @ 30fps, Codecs : AAC, H.264, Duration : 0.29 seconds.

I had already followed the handbrake and other approaches mentioned here - Unable to load app preview in iTunes connect but in vain.

Please let me know if there's any sure shot method of uploading App preview video.

Upvotes: 7

Views: 8276

Answers (9)

stan
stan

Reputation: 239

This was hard to find, but the iMovie solution works best for me. Just go to File > New App Preview to create the project. It is explicitly there for app previews on App Store Connect. You can use raw recordings of your devices, imovie does the rest in terms of format.

Upvotes: 0

webchun
webchun

Reputation: 1214

I experienced this problem too and ended up by using free app called HandBrake to re-encode my mp4 video with specs described in the developer.apple.com

Basically I just changed these settings :

  • Video Codec (FPS) to : H.264(x264)
  • Video Framerate (FPS) to : 30
  • Audio Codec to : AAC (Core Audio)
  • Audio Mixdown to : Stereo
  • Audio Sample rate to : 44.1
  • Audio Bitrate to : 256

UPDATED 10/09/2020: The help link provided in this answer is from the old developer website which now forwards to the home page of the current developer help website. The current link with this information is in the link below:

https://help.apple.com/app-store-connect/#/dev4e413fcb8

Upvotes: 15

Shourob Datta
Shourob Datta

Reputation: 2092

Quic tips. Try with safari. I have resolved similar.

  • Recorded video from simulator.
  • Edit in iMovie App Preview feature
  • Upload via Chrome Error:one or more of your app previews contain unsupported or corrupted audio
  • Then try with safari and its working properly

Upvotes: 1

simonnickel
simonnickel

Reputation: 557

Tried everything explained in other answers regarding Video settings. Still did not work for me.

I just restarted Safari and it worked. 😔

Upvotes: 1

Adam Pietrasiak
Adam Pietrasiak

Reputation: 13224

If you're using ffmpeg: 

ffmpeg -f lavfi -i anullsrc=channel_layout=stereo:sample_rate=44100 -i input.mov -vf scale=886:1920 -map 0:0 -map 1:0 -shortest -strict experimental -r 30 -y appstore.mp4

I've used in on videos recorded using QuickTime

Upvotes: 1

gklka
gklka

Reputation: 2574

For me the problem was that the clip was 14.8 sec long, which is below the required 15 sec minimum, but somehow the „uploaded clip is too short” error didn’t fire either. Making the video 1 sec longer solved it.

Upvotes: 0

Samuel Paul
Samuel Paul

Reputation: 71

This is because of poor internet connection, you've to wait for a few minutes till the Save button gets highlighted, so let it process and when the save button gets highlighted save it, that's a successful upload.

Upvotes: -1

mohammad alabid
mohammad alabid

Reputation: 444

convert your videos online using this site http://video.online-convert.com/convert-to-mp4

and set the following

vid bitrate : 10240

frame rate: 30

audio quality: 256

Upvotes: 3

pmdj
pmdj

Reputation: 23438

We ended up having this problem as well and couldn't for the life of us come up with a file that would work.

As it turns out, the video was fine all along, but iTunes Connect has a very short upload time window. Uploading a 39MB file on an ADSL connection with 800kbit/s upload is apparently not good enough. (it didn't even work with a shorter, lower-quality 13MB file) It all worked fine first try via the iPhone's 3G personal hotspot with a 4Mbit/s upload speed.

Of course, that's not what the error message says. Sigh.

Upvotes: 4

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