CODEWITHSUNDEEP
dropboxrestoreundelete
Michael
Michael

Reputation: 1428

dropbox cannot undo event to restore files

I accidentally deleted fifty thousand files from dropbox. The event still exists in my dropbox, so I tried to restore these files, as shown in the picture below. However, after clicking "Restore these files", it shows a message "Too many files please use the desktop application"

Do you have any suggestions? Please help me out, thank you!

enter image description here

Upvotes: 1

Views: 1289

Answers (1)

ajar
ajar

Reputation: 21

I was faced with the same issue and here is what I did (which worked):

  1. It seems that "desktop" message is just a generic one. I tried working thru the desktop but found no option.

  2. Went back to the Dropbox home page on the web. It has a trash can icon which one can toggle to either show/hide deleted folders. I did "show deleted folders". Then on clicking deleted folders, I was able to get to "restore folder" option.

  3. However, that did not work and I got the message that there were too many files in the folder, contact support Luckily, my folders had multiple sub folder under it. I was then able to go to each sub-folder and restore. The largest sub-folder that i was able to restore in one click had about 25K files. By the end of the process (sub folder by sub-folder), I was able to restore all 50K files.

Note: You may have to do this within 30 days of deletion to recover (unless you have a pro or business accounts)

Upvotes: 2

Related Questions