CODEWITHSUNDEEP
azure
Anthony
Anthony

Reputation: 1

Unable to connect through Azure Portal

I've been connecting to Azure through the Portal for a month or two. Today I went to connect and kept getting the following error:

"User account you used to sign in is not supported for this application. Please use a different account to sign in."

I searched for this error and every post I found was related to accessing Azure through Visual Studio and a problem with Update 4. I'm not using Visual Studio just trying to connect through the browser.

One of our other developers can successfully login using the same userid/password. I tried a few things...rebooting and logging in immediately before opening any other apps...tried login from a virtual but same problem occurred every time.

The other developer mentioned it could have something to do with Office 365. I think this is the first time that I have tried to login since we installed Office 365 last week. I use a different userid for Office 365. So I tried my Office 365 userid and it successfully logged in to Azure. I then tried entering a dummy yahoo email as the userid as a test. This resulted in me being taken to the "Login Live" webpage. The login failed as expected (unkown userid). But I then tried my Azure userid on this page and it was successful logging in to Azure.

Can anyone suggest why I can't login through the Portal ? Is there some sort of a conflict between the Office 365 user and the Azure login ?

Anthony.

Upvotes: 0

Views: 1915

Answers (2)

Simon W
Simon W

Reputation: 5496

Your scenario will arise if your previous account uses the same domain as is now hosted on Office 365. The Azure Portal login page will do "home realm discovery" based on your email "[email protected]" and if it finds an Azure AD instance (used for Office 365 auth) then you will be directed to the Azure AD login page. If that email doesn't exist in Azure AD then the login will fail.

You should be able to use your Office 365 login to gain access though the username will need to be added as an Azure co-admin.

If you want to use your old account what you'll need to do in the Azure Portal login page is type "[email protected]" which will force you to the Microsoft Account login page. On that page put your old email address and password and you should be able to login.

I wrote a blog about this sitation which may explain it better than the above.

Upvotes: 1

Sam
Sam

Reputation: 30342

Have you tried clearing all the saved cookies on your computer first, then trying again?

Upvotes: 0

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