CODEWITHSUNDEEP
ruby-on-railsrubyxmlruby-on-rails-4twilio
Colton Seal
Colton Seal

Reputation: 379

Twilio Dial transfer failing

In my app I am attempting to transfer the call to a different phone number. Currently it redirects to the correct xml page, says transferring to an agent, and then the call just hangs up. Not sure what I am doing wrong here, would love an extra set of eyes.

routes.rb

post 'call_logs/connect' => 'call_logs#connect'
post 'call_logs/directions' => 'call_logs#directions'

controller

def connect
  @post_to = BASE_URL + "/directions"
  render :action => "reminder.xml.builder", :layout => false
end

def directions

  if params['Digits'] == '1'
    render :action => "transfer.xml.builder", :layout => false
    return
  end
end

transfer.xml.builder

xml.instruct!
xml.Response do
  xml.Gather(:action => @post_to, :numDigits => 1) do
    xml.Say "transferring you to an agent"
    xml.Dial "+12142222222", :timeout => "60", :callerID => 'MY_TWILIO_NUMBER'
  end
end

Upvotes: 0

Views: 62

Answers (1)

philnash
philnash

Reputation: 73057

Twilio developer evangelist here.

The problem is that you cannot use a <Dial> verb inside of the <Gather> verb. I'm not sure exactly what you're trying to achieve with that setup, but that's why it is just hanging up.

Let me know if I can help any further.

Upvotes: 1

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