CODEWITHSUNDEEP
phpapi
MikkyX
MikkyX

Reputation: 303

Trustpilot API not sending invitation e-mails

We have an application which is calling the Trustpilot API to send out invitation e-mails to customers so that they can review their recent orders.

Creating the review link etc. works correctly. However, when calling the final step to actually send out the invitation e-mail, the "status" field of the response is always "notsent" and the e-mail is not sent.

The URL is https://invitations-api.trustpilot.com/v1/private/business-units/business_unit_id/invitations

The JSON response is as follows:

{
    id: "<response id>",
    businessUnitId: "<business unit id>",
    businessUserId: "<business user id>",
    recipient: {
        name: "<recipient name>",
        email: "<recipient email>"
    },
    referenceId: "<order id>",
    templateId: "<default en-GB template code>",
    locale: "en-GB",
    sender: {
        email: "[email protected]",
        name: "<client name>"
    },
    replyTo: "[email protected]",
    createdTime: "2015-04-29T14:34:40.176727Z",
    preferredSendTime: "2015-04-29T14:34:40.176727Z",
    sentTime: null,
    tags: [ ],
    redirectUri: "<trustpilot review url>",
    status: "notsent",
    source: "Kickstart"
}

We have not modified the SPF record for the client's domain, so I am using [email protected] as the sender and reply-to addresses. Additionally, I have set the preferred send time so that the e-mail should be sent straight away. Nothing I do is making any difference.

Can anyone advise what I might be doing wrong?

Upvotes: 2

Views: 1942

Answers (2)

Amandeep Midha
Amandeep Midha

Reputation: 78

The reply-to address should be one of the pre-configured addresses in your B2B account. You can see here: https://support.trustpilot.com/hc/en-us/articles/201841237-Sender-Information

Upvotes: 0

MikkyX
MikkyX

Reputation: 303

Figured this out - the reply to address I was specifying was being rejected. Even though it was valid (or when I tried using noreply.invitations...) - I switched to using one that the client has been using themselves and they started sending straight away after that.

Upvotes: 1

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