CODEWITHSUNDEEP
rt
Michael Horojanski
Michael Horojanski

Reputation: 4721

Request Tracker Reverse Chronological Ticket History Sorting

On some of our more lengthy tickets it takes awhile to load the ticket history when you open it.

Some of our users have request "reverse chronological" sorting so that they can read the latest correspondence first as they wait for the page to load.

Request Tracker version 4.2.10 (latest).

Any ideas where I could make this customization?

Thanks, Michael.

Upvotes: 0

Views: 594

Answers (2)

morallo
morallo

Reputation: 339

As previously said, you can set this globally on RT_SiteConfig.pm with Set($OldestTransactionsFirst, '0');

But in fact, the users can modify this settings in their Preferences page (section Ticket display, Show oldest history first).

Upvotes: 1

Michael Horojanski
Michael Horojanski

Reputation: 4721

I found the solution:

You can change the order to oldest first or oldest last using this setting in

RT_SiteConfig.pm

Set($OldestTransactionsFirst, '0'); turned off (meaning oldest is at the bottom of scroll. A '1' would put the most recent email (with attachements) and/or comments at the bottom.

Upvotes: 0

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