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Anne
Anne

Reputation: 21

Cancel pending mail in Mandrill

For my Magento webshop I use Ebizmarts with Mandril to send autoresponder mails to customers. By an incorrect setting in Magento I activated accidentally an abandoned cart email sent to a large number of customers. I have tried to cancel sending. (there are still 2000 mails pending/ready to send) Unfortunately I can not find the option to delete the pending mails.

Meanwhile I paused the account so that no more e-mails are sent. Is this possible to delete this mailing?

Upvotes: 2

Views: 3363

Answers (1)

terrorbox
terrorbox

Reputation: 709

If the emails are in the account's backlog, you can clear (delete) them all: https://mandrill.zendesk.com/hc/en-us/articles/205582587. If they're already on Mandrill's servers ready to be delivered (i.e. you see a status of "Sent" on the Activity page), there's nothing you can do/you can't 'cancel' them from sending.

Upvotes: 1

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