CODEWITHSUNDEEP
emailamazon-web-servicesamazon-ses
farvilain
farvilain

Reputation: 2562

Emails always queued with status 250

My application uses Simple E-mail Service from AWS + GoogleMail for sending mails to clients.

But I have a lot of complaints about mail never received, even after more than 24 hours.

In the logs, I see:

250 2.0.0 Ok: queued as XXXXXXX reportingMTA: a9-82.smtp-out.amazonses.com

Can anyone tell me:

Upvotes: 7

Views: 19316

Answers (1)

carla
carla

Reputation: 2117

This means Amazon 'did their job' by delivering the message and having it accepted.

What implies that you shouldn't want to avoid this to happen.

The problem is, as Amazon says:

Amazon SES successfully delivers the email to the recipient's mail server. This notification does not indicate that the actual recipient received the email because Amazon SES cannot control what happens to an email after the receiving mail server accepts it. Delivery notifications are available only through Amazon SNS.

I was in the very situation you are, I had some complaints about never receiving the message. What I realized after a lot of analysis:

  • There was in fact emails that after being said as delivered, later on came back as 'marked as spam' messages -> I asked them to whitelist my domain
  • I myself had a flaw in my verification of whether to send email to a client or not ( I was blacklisting all recipients in a batch if any of them sent back a "Permanent Bounce" response)
  • There was even cases of people saying that didn't receive (because they heard that some other people weren't actually receiving) and investigating further I found out they had in fact received but were just too lazy to take a look to give me correct information (!)
  • I found many types of "Successfully delivered notifications" (such as "250 2.0.0 Ok: queued as XXXXXXX", "250 ok: Message XXXXXXX accepted", "250 2.6.0 Queued mail for delivery", etc) and I thought there could be a problem related to this "queued" responses, but in the end I found none.

My advice is that you investigate further other possible reasons just like I did.

Upvotes: 8

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