Reputation: 2115
I want to count Status Reason
on Case
entity. But I don't know how to group by as shown bellow. I was looking around but couldn't find anything useful.
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ALIAS | STATUS REASON
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Open | New
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In progress | In Progress
------------------------------------
| Problem solved
Closed | No customer response
| Merged
| Canceled
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There are some more Status Reason
values, which I don't want to count.
Is this even possible?
Thanks!
Upvotes: 0
Views: 392
Reputation: 769
I would suggest to retrieve the records using SSRS and perform the grouping in there. This would achieve both your requirements (i.e. grouping and exclusion of unwanted groups.)
Upvotes: 0
Reputation: 7938
According to the SDK it is in FetchXml only possible to Group by:
When you cannot do without FetchXml (e.g. in reports on CRM OnLine) your only option is to get all data and do the grouping client side.
Upvotes: 1