CODEWITHSUNDEEP
printingcrystal-reportsbusiness-objects
Jennifer
Jennifer

Reputation: 67

Crystal Report printing issue on Business Objects

One of our users started to have printing issue after the computer upgrade (we have changed all the computers). When he clicks on the Print button on the top left of the crystal report via BI Launchpad, it showed up error message below. If the user clicks Retry, similar error message popped up with the same wording except replacing 'LCIDTable.xml' with things like 'us10_1_422.dll.', 'csprintdlg.dll', 'PrintControl.dll', '10_1_422.dll', 'xerces-c_2_7.dll', 'pvlocale-1-0.dll'.

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Thanks for your time in advance.

Upvotes: 0

Views: 2161

Answers (1)

DocZerø
DocZerø

Reputation: 8567

Looking at the error messages that you reported, it seems that the ActiveX Print Control isn't installed (properly). If an installation was attempted, it most likely failed due to the user not having sufficient rights on the OS (i.e. administrative rights).

Have a look at these SAP KB articles for more info (requires an S-ID from SAP Support):

  • 1874481 - What is the minimum required set of files to be copied on client machines which will allow users to print a report?

  • 1720909 - How to install Crystal Reports ActiveX controls (Viewing and Printing) on a end-user PC for Business Intelligence 4.0 SP2 installations

  • 1641815 - How to create Activexviewer.exe and install manually or by SMS tool in SAP BOE XI 4.0 for Windows Server

Remark: some notes seem to link to SAP KB 1641815. However, as you appear to be running BI4, these instructions no longer apply.

Upvotes: 1

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