CODEWITHSUNDEEP
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MegaAppBear
MegaAppBear

Reputation: 1220

Get device information for user who rated app

One of my apps been in the market for 3 weeks now. Got a few good ratings, but one of the ratings I got is a 1. Unfortunately the user didn't leave any review so I got no way of telling why is she/he dissatisfied as such.

Is there a way that I can find what device/android version etc...they're using?

FYI, In the developer console, I can't find any details of this rating under "Ratings & Reviews". I am only able to see information on the ones with reviews.

I have an an analytics event triggered when the user clicks the rate button but of course no information about the rating itself.

Upvotes: 0

Views: 146

Answers (1)

Dalmas
Dalmas

Reputation: 26547

The latest 1 star ratings from my apps say "good app thank you" and "can't download it". Apparently the first user tapped on the wrong button and the other has a bad network connection and wasn't able to download the app from the store.

As you can see, you shouldn't worry about low ratings until you get more detailed reviews (you will get some eventually).

Upvotes: 1

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