CODEWITHSUNDEEP
croncpanel
Praveen
Praveen

Reputation: 261

Cron Jobs error in cPanel

I'm not at all familiar with linux commands. Anyways, coming to the main point here. I recently bought a hosting service. Everything is set but as soon as I click on Cron Jobs, I'm getting an error.

It reads as follow:

The system cannot update the /var/cpanel/sysinfo.config file because it cannot determine your distribution's major version. Run the following command: rpm -qf --queryformat '%{VERSION}\n' /etc/redhat-release Output other than the numbers 5 or 6 indicates a problem. Open a support ticket or resolve the issue manually.

Then, there are 4 more errors. All are similar to following:

A warning occurred while processing this directive. Use of uninitialized value $rpm_arch in scalar chomp at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 157. at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 157. Cpanel::GenSysInfo::_get_rpm_arch() called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 93 Cpanel::GenSysInfo::_get_new_conf(HASH(0x5a30af8)) called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 36 Cpanel::GenSysInfo::run() called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 57 Cpanel::GenSysInfo::get_rpm_distro_version() called at /usr/local/cpanel/Cpanel/Cron.pm line 523 Cpanel::Cron::crontab_perms() called at cpanel.pl line 3003 main::docron("crontab_perms", ARRAY(0x5a2eb98)) called at cpanel.pl line 2056 eval {...} called at cpanel.pl line 2056 main::_api1("Cron", "cron", "crontab_perms()", "crontab_perms", ARRAY(0x5a2eb98), "safe_html_encode", undef, undef) called at cpanel.pl line 1728 main::real_exectag("") called at cpanel.pl line 4105 main::dotag_finished_headers(0) called at cpanel.pl line 3964 main::cpanel_parseblock("\x{a}

Please, let me know if you need more details. I contacted their customer service and I'm yet receive an answer from them.

Upvotes: 0

Views: 1470

Answers (2)

Lavender Host
Lavender Host

Reputation: 1

The issue caused mainly due to incorrect permission issues for /bin/rpm . In our servers we have used LES and Seems that plugin is changing the permission of /bin/rpm to 700 and for cpanel we need to change that 755

Check the permission of /bin/rpm using the below command

ls -l /bin/rpm

If it is having 700, then fix using the below command

chmod 755 /bin/rpm

once changed simply refresh the page and you can see all is fixed

Upvotes: 0

Kailash Aghera
Kailash Aghera

Reputation: 549

It seems that you have purchased a shared hosting service. There is nothing you can do to fix this error. Your hosting provider has to fix this issue.

Upvotes: 1

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