CODEWITHSUNDEEP
iosiphoneapp-store-connectreview
Sebastian Matar
Sebastian Matar

Reputation: 41

itunes connect not showing user ratings and reviews

So I released my first game on the Apple App Store a couple of weeks ago. I've been keeping track on user ratings and review in iTunes Connect from the 'My Apps' -> 'Activity' --> 'Ratings and Reviews'. It has been working as it should since the release, up until yesterday. I can't choose the app store country or see any ratings or reviews. It says: No Ratings and Reviews Data. Is anyone getting this right now, or is this normal from time to time maybe? I haven't changed any settings or such. So that shouldn't be it.

So this is what it looks like on iTunes Connect.

So any help would be appreciated. Or tips. Hints. Anything. I know I can use platforms like Sensor Tower, but still, I like checking it out on iTunes Connect.

All the best, /Sebastian

Upvotes: 4

Views: 2341

Answers (1)

Ecuador
Ecuador

Reputation: 1167

It's not you. When they changed the design of that part of iTunes connect a while ago, the ratings and reviews page stopped loading for at least one of my apps (rotating circle nothing else), then, about 2 weeks ago it started loading but it would show empty/broken like the image you posted. Then, a week ago the other apps that had been showing reviews up to that point started coming up the same way. I have sent a customer support message with a screenshot, but I haven't heard back from Apple.

I've had more problems since the last redesign, like long (or sometimes seemingly infinite) redirection loops when trying to login after I am logged-out (interestingly it mostly affects Safari), but the ratings/reviews issue that seems to get worse (spreading to more apps) is definitely the most severe issue.

Upvotes: 1

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