CODEWITHSUNDEEP
twilio
Fonewiz
Fonewiz

Reputation: 2087

Manipulate call in progress with only keypress with Twilio

Is there a way to manipulate (play menu, put on hold, transfer etc) call in progress by having the caller or called party press a special key such as #.

For example, I would like to allow a called party to be able to transfer a call from their cell phone by just pressing the # key.

When the pound key is pressed, I could play a menu such as "What do you want to do with this call?" "Press 1 to place on hold, 2 to transfer, 3 to send to voicemail" etc.

I know I can do this all day long if the user has a web interface or possibly even having the user text something but.. I don't want the user to be required to send a text message or have a web interface handy.

Thanks in advance for any assistance here.

Upvotes: 2

Views: 449

Answers (1)

philnash
philnash

Reputation: 73027

Twilio developer evangelist here.

You can do that yes. There is a simplified version of your request explained in these two blog posts handling transferring calls, depending on your language of choice:

Essentially, the idea is that you use a conference call that allows one party to hang up on the call using the * key. You do this by setting the hangupOnStar property on the <Dial> verb to true.

When hanging up with the * you can then give the call admin a list of options, such as transfer, using the <Gather> verb which can then be applied to the call.

I recommend reading through one of those posts for all the details.

Upvotes: 1

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