CODEWITHSUNDEEP
magentopasswordsreset-passwordserver-error
Peter van Remmen
Peter van Remmen

Reputation: 645

Magento server error during password-reset

I have a Magento webshop (1.9.2.3.) with a lot of registered customers. When going to My Account -> Forgot password, a registered customer can fill out his/her e-mail address. When clicking on 'Send' button, the shop shows an 'Server Error 500'.

It's the only place where the error shows up. What can be the problem? What to do to fix this?

This is the page and you can give it try with my e-mail: [email protected] https://www.hoesjesonline.nl/customer/account/forgotpassword/

I hope there's a solution.

PS: The problem was there with Magento 1.9.2.2, just upgraded to 1.9.2.3 and it's still there.

UPDATE: Error from log: [Mon Jan 25 15:14:00.768731 2016] [:error] [pid 10335] [client 77.172.241.31:62120] PHP Fatal error: Call to a member function getBackend() on a non-object in /home/hoesjeson/domains/hoesjesonline.nl/public_html/app/code/core/Mage/Eav/Model/Entity/Abstract.php on line 1548, referer: https://www.hoesjesonline.nl/customer/account/forgotpassword/ [Mon Jan 25 15:14:34.977753 2016] [:error] [pid 9480] [client 77.172.241.31:62129] PHP Fatal error: Call to a member function getBackend() on a non-object in /home/hoesjeson/domains/hoesjesonline.nl/public_html/app/code/core/Mage/Eav/Model/Entity/Abstract.php on line 1548, referer: https://www.hoesjesonline.nl/customer/account/forgotpassword/

Upvotes: 4

Views: 9867

Answers (4)

Pascut
Pascut

Reputation: 3434

You can try this fix, go to your theme's layout/customer.xml and add:

<customer_account_changeforgotten translate="label">
    <label>Reset a Password</label>
    <remove name="right"/>
    <remove name="left"/>

    <reference name="head">
        <action method="setTitle" translate="title" module="customer">
            <title>Reset a Password</title>
        </action>
    </reference>
    <reference name="root">
        <action method="setTemplate">
            <template>page/1column.phtml</template>
        </action>
        <action method="setHeaderTitle" translate="title" module="customer">
            <title>Reset a Password</title>
        </action>
    </reference>
    <reference name="content">
        <block type="customer/account_changeforgotten" name="changeForgottenPassword" template="customer/form/resetforgottenpassword.phtml"/>
    </reference>
</customer_account_changeforgotten>

More details: http://www.dudesquare.nl/blog/2015/11/03/reset-password-blank-page-magento-1-9-2-2/

Upvotes: 1

Peter van Remmen
Peter van Remmen

Reputation: 645

Okay, I found the solution by a developer. The customer tables in the database were somehow corrupt after an upgrade of Magento version. Rebuilding the customer tables in the database did the trick!

Upvotes: 1

Makwana Ketan
Makwana Ketan

Reputation: 1388

Open customer/form/forgotpassword.phtml from your theme. Please first check form action. it should be baseurl+customer/account/forgotpasswordpost/

<form action="baseurl+/customer/account/forgotpasswordpost/">

Now check if form key is exist or not. If form key not exist then put below line between form tag.

<?php echo $this->getBlockHtml('formkey'); ?>

Dont forget to flush cache. Hope it helps you.

Upvotes: 1

Olav van Schie
Olav van Schie

Reputation: 121

Since Magento 1.9.2.2 it is required to send a form key with the forgot password form.

In your template customer/form/forgotpassword.phtml put: 

<?php echo $this->getBlockHtml('formkey'); ?>

Just under the <form action="..."> tag. Refresh the cache and see if the hidden input with a form key is present in the page.

Hopefully this will solve your issue :)

Upvotes: 5

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