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dynamics-crmaxaptamicrosoft-dynamicsdynamics-crm-online
Henrik H
Henrik H

Reputation: 5812

Connector for Microsoft Dynamics: Some synchronized Invoices have Total Amount=0 in CRM

When synchronizing invoices from AX to CRM with Connector for Microsoft Dynamics, many invoices are synchronized correctly. At the same time some invoices in CRM have the Total Amount set to 0. It appears that this issue occurs for invoices with only a single invoice product.

Re-running the synchronization appears to set the Total Amount correctly on some, but not all invoices.

The total amount on the invoices is set correctly in AX. What should I do to make all invoices in CRM have the correct Total Amount?

Upvotes: 1

Views: 67

Answers (1)

Henrik H
Henrik H

Reputation: 5812

In Settings->Administration->System Settings->Sales you can set Use System Pricing Calculation to No. This will make CRM use the values provided from the Connector.

Upvotes: 1

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