CODEWITHSUNDEEP
jira
Peter
Peter

Reputation: 1128

JIRA resolution unexpectedly set to "Fixed" whenever I update the ticket

I've built a custom workflow for my development process and use a transition post-message to set the Resolution to "Fixed" at the end of my workflow. I've been careful to ensure that I only use that transition at the end of the workflow.

However, whenever I edit my ticket (modifying any field) using the editor modal (pushing the "E" key"), the resolution changes to "Fixed". This behavior is unexpected and incorrect for my workflow.

When I edit a ticket directly without the modal (i.e. clicking in to the field), this behavior does not happen - the resolution remains unchanged.

Ideas on what's going on?

Transition state

Upvotes: 1

Views: 128

Answers (1)

Peter
Peter

Reputation: 1128

@Robert, in the comments above, directed me to an Atlassian Support link that answered the question.

https://answers.atlassian.com/questions/212059/editing-an-issue-changes-it-to-fixed-how-do-i-stop-this

If resolution is placed on an a screen and the screen is used for any update (create, edit or transition), then the resolution will be set to something.

I had the "resolution" field on my edit screen.

Upvotes: 1

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