Android WebView shows blank page

The problem occurs only some devices. My application has about 1.9 million users, I get this problem as feedback from some users. They have sent screen shots too.

Detailed Explanation of problem: The WebView cannot show my static HTML content on some devices, shows only blank page. But 99% of devices works fine.

According to user feedbacks, this problem occurs on many different brands like Samsung, Sony, LG, ZTE etc. Also they have different versions of Android OS from 4.0.3 to 5.1.1

Tried all Genymotion Emulators and many real devices, all worked perfectly for me. Never seen this bug personally. But some users keep reporting this issue for 1.5 years.

Also my WebView's layout_height parameter is wrap_content, but it behaves like it has some invisible content(a couple of lines). Normally, it should have lots of lines.

Screen Shot

My webview settings:

webView = (WebView) v.findViewById(R.id.webView);
webView.getSettings().setJavaScriptEnabled(true);
webView.setWebViewClient(wvClient);
webView.getSettings().setTextSize(WebSettings.TextSize.NORMAL);

String start = "<html><head><meta name=\"viewport\" content=\"user-scalable=no\"/><meta http-equiv='Content-Type' content='text/html' charset='UTF-8' /><style>a {color:#9b252e;}\nimg.size-full{width:100%; height:auto;} iframe{width:100%; height:auto;} img{display: inline; height: auto; max-width: 100%;}</style></head><body>";
String end = "</body></html>";

webView.loadDataWithBaseURL(null, start + myHTMLContent + end, null, "text/html; charset=UTF-8", null);

My Questions are:

  1. What can cause that problem?
  2. How can I fix this?
  3. Can it be related to WebView version of currently installed on device?

Edit: I have already checked every related questions & answers on stackoverflow.

Upvotes: 3

Views: 1491

Answers (3)

wslaimin
wslaimin

Reputation: 53

Applications targeting Build.VERSION_CODES.Q or later must either use base64 or encode any # characters in the content as %23, otherwise they will be treated as the end of the content and the remaining text used as a document fragment identifier.

Upvotes: 0

Mussa
Mussa

Reputation: 1499

Google Chrome browser app's version should be same with WebView's version. I had similar problem and updating Google Chrome helped.

Upvotes: 0

Malcolm
Malcolm

Reputation: 41510

What I would start with is fix the HTML so that there are no errors in it. I don't know which content you put in it, but the header already has several errors in it:

  • There is no doctype;
  • You should write content='text/html;charset='UTF-8' instead of content='text/html' charset='UTF-8';
  • There is no title element.

I'm inclined to think that the problem is related to the content you are showing inside since the outside stays the same, so make sure there are no errors as well.

While this may be related to the version of the WebView, but since you mention that the problem happens on 4.0, I think it should be more than just a version of a WebView because on that version of Android it isn't updated from Google Play like on the newest versions.

Upvotes: 1

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