CODEWITHSUNDEEP
javatwilio
ppb
ppb

Reputation: 2633

Twilio TaskRouter Worker Conference

I have a Twilio phone number which I am using for softphone and that phone I have configured for TaskRouter. So whenever Somebody call to twilio number that call route to available Worker, this is working fine but my question is how Worker can call other non twilio number in live call. I am reading a docs on https://www.twilio.com/docs/api/taskrouter/handling-assignment-callbacks#redirecting-call where it mentions that
1. Dial the worker in a Conference name by the ReservationSid. This can be done on assignment call back.
2. Utilize Redirect Assignment Instruction to transfer the customer from a Queue to a Conference named by the ReservationSid.

So how can I dial a Worker in conference and how customer redirect to that conference so Agent can dial a non twilio number in live call and redirect that call in conference means it is like three way communication,
Customer-->Twilio Number--->Worker--->Non Twilio number??

Upvotes: 1

Views: 982

Answers (1)

Balvant parmar
Balvant parmar

Reputation: 206

in PHP I have manage like this
first set one URL assignment in taskrouter
HERE : TaskRouter->Settings->Event Callbacks
like  www.site.com/test/event_status_callback.php

You can use twilio conferece task router :-  
https://www.twilio.com/docs/api/taskrouter/reservations
 Conference Instruction like this
 // Get the PHP helper library from twilio.com/docs/php/install
 require_once '/path/to/vendor/autoload.php'; // Loads the library

  use Twilio\Rest\Client;

   // Your Account Sid and Auth Token from twilio.com/user/account
   $accountSid = "AC1afdf65d5c4e434dc58792456bda940f";
   $authToken = "your_auth_token";
    $workspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
    $taskSid = "WTXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
   $reservationSid = "WRXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";

    $client = new Client($accountSid, $authToken);

      // Update a Reservation with a Conference instruction
         $reservation = $client->taskrouter
->workspaces($workspaceSid)
->tasks($taskSid)
->reservations($reservationSid)
->fetch();

     $reservation->update(
         array(
    'instruction' => 'conference',
    'dequeueFrom' => '+18001231234'
)
        );

 1) call come on twilio number and goes to taskrouter

 <Response>
 <Enqueue workflowSid="WWXXXXXXXXXXXXXXXXXXXXXXXX">
<Task>{"selected_language": "<?= $language ?>"}</Task>
 </Enqueue>

 </Response>

 2)now call goes to perticuler language wise and dail to avelable workers and here you can redirect your call to other Non Twilio number get call sid 
   also you can Use Db for manage worker side and call sid
    In this event_status_callback.php page you get call_sid


 $call = $client
->calls($call_sidss)
->update(
    array(
        "url" => $url . "test/callredirectonsupport.php",
        "method" => "POST"
    )
);

 echo $call->to;

 3) callredirectonsupport.php

 now you call redirect to callredirectonsupport.php 
   here you can write youe dial code

Upvotes: 1

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