CODEWITHSUNDEEP
javascriptweb-servicessoapservicenow
Joshua Chin
Joshua Chin

Reputation: 1

Why can I reach the sample scripted web service(order a BlackBerry) in ServiceNow and return static variables, but it does not Order a BlackBerry?

I am having a difficulties integrating our 3rd party application with the Service Catalog via WebService (SOAP or REST).

My main goal: Send a REST or SOAP request to ServiceNow and order a Service Catalog item/Run the associated workflow to create tasks for specified groups.

I've attempted to run an OrderGuide from a WebService, but I started by just trying to hit the sample inbound WebService, under 'Scripted SOAP Services' , 'Order a BlackBerry', with no success.

Here is the Sample Code for 'Order a BlackBerry' with only the last line modified:

var cart = new Cart();
var item = cart.addItem('e2132865c0a8016500108d9cee411699');
cart.setVariable(item, 'original', request.phone_number);

// set the requested for
var gr = new GlideRecord("sys_user");

gr.addQuery("user_name", request.requested_for);
gr.query();

if (gr.next()) {
  var cartGR = cart.getCart();
  cartGR.requested_for = gr.sys_id;
  cartGR.update();
}

var rc = cart.placeOrder();
response.request_number = rc.number;
response.test = "You ran the Script!";

I was able to send a SOAP request with PHP using a service account with all security roles(dev instance, don't worry!), and received ONLY the response.test contents. The request_number was blank, and no items inserted in the ServiceNow instance.

Questions(if someone would be so kind to help me out!! An answer to any question would help greatly.):

  1. What configuration am I missing that would allow me to run the WebService, but not complete the order?

  2. What is the suggested method for ordering a catalog item, creating a task or running the associated workflow from a WebService if this is not it?

  3. Does anyone have a working example request for the 'Order a BlackBerry' sample script (preferably PHP, but I can work with others), or running an Order Guide from an inbound SOAP/REST request?

Thanks for any information!

Upvotes: 0

Views: 824

Answers (1)

makim
makim

Reputation: 3284

I think the suggested Method to this would be to use the Service Catalog API. You would just make a HTTP Post to the following URL

https://instance_name.service-now.com/api/sn_sc/servicecatalog/items/sys_id_of_your_item/order_now

For variables you would send them in the request body as json object, like:

{ 
   'your_var1': 'value1', 
   'your_var2': 'value2' 
}

I don't have a working PHP Example, only cURL command but I think you could use this in PHP ^^

curl "https://instance_name.service-now.com/api/sn_sc/servicecatalog/items/item_sys_id/order_now" \
--request POST \
--header "Accept:application/json"\
--header "Content-Type:application/json" \
--data "{ 'your_var1': 'value1', 'your_var2': 'value2' }" \
--user 'admin':'admin'

Upvotes: 0

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