CODEWITHSUNDEEP
bigcommerce
v2theg
v2theg

Reputation: 5

BigCommerce Stencil error on checkout.php - loader.png

We created a custom Stencil theme for a client. Before the launch, we previewed the site on a Sandbox account. The loader.png icon on checkout.php worked fine on the sandbox URL.

On the live site, a 404 error is showing for loader.png when the checkout page is loaded and the a broken image icon is showing where the image should be.

https://cdn2.bigcommerce.com/server4300/2c996/templates/__custom/images/loader.png?t=1425093818 Failed to load resource: the server responded with a status of 404 (Not Found)

The loader.png icon is in assets/img/loader.png in our local files, but since the checkout page is locked down, we don't see how to include the correct path or image for this icon. What's strange as well is that it works in the Sandbox store, but not the live store. We don't have access to the file directories to add loader.png into the location where the error says it does not exit.

The path in the sandbox store is different which I believe is the issue.

https://cdn3.bigcommerce.com/r-39561e43f8711d17fc99f3b25f5101b446f75650/themes/Stencil/images/loader.png

Can BigCommerce Stencil support update the path so this image loads correctly? I have a support request in to update us from CP1 to CP2. I'm not sure if that has something to do with it or not, but that may help.

Upvotes: 0

Views: 352

Answers (1)

v2theg
v2theg

Reputation: 5

To fix this issue, our checkout.php page had to be reset by BigCommerce. Once it was reset the loader.png showed up correctly.

Upvotes: 0

Related Questions