CODEWITHSUNDEEP
apiibm-cloud-infrastructure
Sang Soo Jun
Sang Soo Jun

Reputation: 9

How to get conversation contents in Softlayer tickets using SoftLayer API explorer

I'm trying to get the conversation contents between myself and the SL employee for a specific ticket using Softlayer API explorer.

So lets say that I made a ticket and the employee responded like 'Softlayer system administrator has completed the server upgrade. blah blah~'.

What I want to do is display the 'Softlayer system administrator has completed the server upgrade. blah blah~' text in the 'API output' section in the SL API explorer.

enter image description here

To the best of my guess, I think first I need to set service to 'Ticket' and set HTTP method to 'GET', and use one of the many API methods, but I'm having a hard time finding which one to use.

Upvotes: 0

Views: 66

Answers (1)

Ruber Cuellar Valenzuela
Ruber Cuellar Valenzuela

Reputation: 2757

Try the following Rest Request:

https://$user:[email protected]/rest/v3/SoftLayer_Ticket/27637317/getUpdates

Method: Get

Replace: $user, $apiKey and 27637317 with your own information.

To retrieve an account's associated tickets.

Upvotes: 0

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