Fabio MA
Fabio MA

Reputation: 21

Using Twilio StatusCallback when a call on queue hangs up

I'm implementing a Twilio-powered Call Center and I'm currently using Enqueue to hold calls until an operator can answer them. I'd like to use StatusCallback to warn operators that a call that was on hold is now "completed" (caller terminated the call) but StatusCallback seems only to work with a "Client" verb. I'd want to use it with along with "Enqueue" or a "Gather" in the WaitURL.

Am I missing something?

Upvotes: 0

Views: 158

Answers (1)

Fabio MA
Fabio MA

Reputation: 21

I found that setting the StatusCallback endpoint in the Application configuration in the Twilio Dashboard globally solves this.

Upvotes: 2

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